KEYTER, a company specializing in the design and manufacture of HVAC+R solutions, offers a comprehensive overview of its Quality, Health, Safety, and Environmental (QHSE) policies, procedures, and commitments. This document aims to demonstrate that our operations are fully aligned with the highest European and international standards, strictly adhering to current regulations and fostering a responsible, sustainable corporate culture.
QHSE at every step
Corporate Policy on Quality, Safety, and Environment (QHSE)
The mission of KEYTER is to develop and bring to market innovative, sustainable solutions in HVAC, domestic hot water, and renewable energies. This mission is intrinsically linked to three core pillars: quality, prevention, and respect for the environment.
The Company’s management views these aspects as essential strategic pillars, aligned with our commitment to delight customers through continuous improvement, technological innovation, and operational excellence.
Our key principles are:
Quality as a permanent commitment: Ensuring customer satisfaction through products and services that meet and exceed expectations.
Safety as a culture: Providing effective protection for workers, users, and the environment by identifying, assessing, and controlling risks.
Sustainability as an intrinsic value: Minimizing environmental impact and promoting responsible practices at every organizational level.
Quality certificates
KEYTER has an Integrated Management System based on the following international standards:
ISO 9001
Quality Management
ISO 14001
Environmental Management
ISO 45001
Occupational Health and Safety
Other Quality Reports:
Management Systems
• ISO9001 Quality Management Systems.
• ISO14001 Environmental Management Systems.
• ISO45001 Occupational Health and Safety Management Systems.
• ISO14064 Carbon Footprint Management Systems for Company Activities.
• Ecovadis Sustainability Systems.
Industrial Safety Directives
• Machinery Directive (all ranges): European Directive 2006/42/EC.
• Pressure Equipment Directive Module B+D (all ranges): European Directive 2014/68/EU.
• Electromagnetic Emissions (KCR7300): EN 61000-6-2 y EN 61000-6-4.
• Electromagnetic Emissions (KWA, KWB, KWP-C, KWP-M, KWK-A, KWN-A, KWF,KWE, CWG, KWG, KWS, KZV, KZB, KZM and KWH.): EN 61000-6-2 and EN 61000-6-4.
• Electromagnetic Emissions (KWT, KZT y KBT): EN 61000-6-2 and EN 61000-6-4.
• Electrical Safety (KWT): EN 60204-2018.
• IK10 Certification for electrical panels: EN62262:2002.
• IP54 Certification for electrical panels: UNE-EN 60529.
• UL Certification for KWG3030: IEC 60335-2-40:2022 in conjunction with IEC 60335-1:2010, IEC 60335-1:2010/AMD1:2013, IEC 60335-1:2010/AMD2:2016; Differences according to National standards: CAN/CSA-C22.2 No. 60335-1:16 ,CAN/CSA-C22.2 No. 60335-2-40:22 ,POSE000_26 (General procedure of Safety Lab).
• Gas Appliance Certification for KCRA and KCR ranges: European Directive 2016/426.
Specific Product Certifications
• Acoustic measurements of a KWN according to ISO 3746:2011.
• Airsanit: Electromagnetic emissions according to EN 61000 plus INTA germicidal capacity tests.
• Vibration tests at CTAG for KCR0 and KVV according to UNE-EN 60068-2-64:2009.
• Flammability risk assessment (KWR/KWFA/KZVB): IEC 60079-17.
This system enables us to plan, execute, control, and improve all processes with a preventive approach, ensuring regulatory compliance, operational efficiency, and continuous improvement.
Highlighted Processes
This system enables us to plan, execute, control, and improve all processes with a preventive approach, ensuring regulatory compliance, operational efficiency, and continuous improvement.
• Periodic review of QHSE objectives and KPIs.
• Certified internal and external audits.
• Controlled document management with full traceability.
• Non-conformity management system and corrective/preventive actions.
• Measurement of the carbon footprint (Scopes 1, 2, and 3) and implementation of plans to reduce it.
• Participation in voluntary programs for environmental improvement and sustainability.
Occupational Health and Safety
The protection of our workers is a top priority. To that end:
• We conduct risk assessments for all positions.
• We implement specific preventive measures and provide ongoing training.
• We maintain a Health and Safety Committee with worker representation.
• We keep emergency plans in place and carry out regular drills.
• We integrate risk management at every organizational level to strengthen a culture of prevention.
A safe, healthy, and collaborative work environment is essential for our performance and collective well-being.
Environmental Commitment
Our industrial activities incorporate sustainability criteria from product design through to final delivery. Some highlighted measures:
• Optimization of production processes to reduce energy consumption and emissions.
• Selection of materials and components with a lower environmental impact.
• Efficient waste management and circular economy practices.
• Development of technologies that minimize the use of high-GWP refrigerants.
• Commitment to pollution prevention at every stage of the product’s life cycle.
• Measurement and planning aimed at reducing the carbon footprint.
• Implementation of progressive decarbonization initiatives.
• Participation in sectoral programs and partnerships for environmental sustainability.
Product and Service Quality
Quality is a guiding principle throughout our organization. Our proactive approach includes:
• Development of customized solutions based on customer specifications.
• Quality controls at every stage of production—from product marketing and commissioning to product warranty and ongoing technical support.
• Advanced testing equipment to ensure performance and reliability.
• Full traceability from raw materials to the finished unit.
• Regular customer satisfaction evaluations to identify opportunities for improvement.
Our continuous improvement policy is based on data analysis, customer feedback, and the active engagement of our technical teams.
Human Resources and Continuous Training
We recognize that our people are our most valuable asset. Therefore:
• We invest in technical, environmental, and safety training.
• We promote professional development and internal mobility.
• We foster teamwork and active participation.
• We implement policies on equality, work–life balance, and social responsibility.
• We encourage a culture of innovation and continuous improvement at every level of the organization.
Social Responsibility and Business Ethics
KEYTER promotes ethical and transparent management based on strong values:
• Respect for human and labor rights. This respect is evidenced by an active Works Council, backed by KEYTER’s Management, which ensures employee well-being, encourages participation in decision-making, and serves as a continuous dialogue channel between staff and leadership. This collaboration reinforces our commitment to a fair, transparent, and inclusive workplace.
• Responsible relationships with suppliers and stakeholders. We work closely with local service and supply partners, supporting the local economy’s growth and building solid, long-term relationships for shared success. Additionally, we collaborate with international suppliers who rigorously comply with all European quality and safety regulations.
Our commitment to responsible supply chain management is unwavering, focusing on transparency, excellence, and sustainable practices.
• Commitment to the local community. This is especially reflected in our strategic partnerships with schools, vocational training centers, and universities in our area and region. We actively support student education through internship programs, joint research and development projects, and outreach activities focused on innovation and sustainability.
• Adherence to the United Nations Global Compact principles.
• Integration of ESG (Environmental, Social, and Governance) criteria into our business strategy.
Conclusion
KEYTER is an organization committed to excellence in quality, environmental protection, and the safety of its employees. Our QHSE approach is fully integrated into our corporate culture and represents a key competitive advantage. We trust that this information demonstrates the strength of our values, our responsible practices, and our commitment to sustainable, long-term collaboration.